TY  - GEN
AU  - Franz, Peter
AU  - Kirchmer, Mathias
TI  - Value-Driven business process management : the value-switch for lasting competitive advantage
SN  - 9780071825924
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - BUSINESS-Data processing-Management
KW  - MANAGEMENT-INFORMATION SYSTEMS
KW  - VALUE ANALYSIS-COST CONTROL
KW  - Organizational Effectiveness
N1  - Index included
ER  -