TY  - GEN
AU  - Katz, William A.
TI  - Introduction to reference work vol.1 : basic information services
SN  - 0072441070
PY  - 2002///
CY  - Boston
PB  - McGraw-Hill
KW  - REFERENCE SERVICES
KW  - REFERENCE BOOKS-Bibliography
KW  - LIBRARY SERVICES
N1  - Index included
ER  -