TY  - GEN
AU  - Graham, Ben B.
TI  - Detail process charting : speaking the language of process
SN  - 0471653942
PY  - 2004///
CY  - Hoboken
PB  - John Wiley
KW  - Industrial Organization-Charts,Diagrams
KW  - Organization Charts
KW  - Reengineering-Management
KW  - Benchmarking-Management
KW  - Organizational effectiveness
ER  -