TY  - GEN
AU  - Seppanen, Marvin S.
AU  - Kumar, Sameer
AU  - Chandra, Charu
TI  - Process analysis and improvement : tools and techniques
SN  - 0072857129
PY  - 2005///
CY  - New York
PB  - McGraw-Hill/Irwin
KW  - Reengineering-Management
KW  - Process-Analysis
N1  -  Index end of the chapter
ER  -