TY  - GEN
AU  - Besterfield, Dale H. 
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, Mary
AU  - Urdhwareshe, Hemant
AU  - Urdhwareshe, Rashmi
TI  - Total quality management
SN  - 9789332534452
PY  - 2015///
CY  - Delhi
PB  - Pearson India Education
KW  - TOTAL QUALITY MANAGEMENT
KW  - TQM
ER  -