TY  - GEN
AU  - Lacity , Mary 
AU  - Willcocks, Leslie
TI  - Nine keys to world-class business process outsourcing
SN  - 9781472918482
PY  - 2015///
CY  - London
PB  - Bloomsbury 
KW  - CONTRACTING OUT
KW  - BUSINESS PROCESS OUTSOURCING(BPO)
ER  -