TY - GEN AU - Thompson, Arthur A. AU - Strickland, A.J. AU - Gamble, John E. TI - Crafting and executing strategy : the quest for competitive advantage concepts and cases SN - 0070599866 PY - 2005/// CY - New Delhi PB - Tata McGraw-Hill KW - STRATEGIC PLANNING KW - BUSINESS PROCESS PLANNING ER -