TY  - GEN
AU  - George, Michael L.
TI  - Lean Six Sigma for services : how to use Lean Speed and Six Sigma Quality to improve services and transactions
SN  - 0071418210
PY  - 2003///
CY  - New York
PB  - McGraw Hill
KW  - SIX SIGMA (QUALITY CONTROL STANDARD)
KW  - QUALITY CONTROL STANDARDS
N1  - Index included
ER  -